1. Information We Collect
We collect information to provide and improve our pet transportation services. The types of information we collect include:
- Personal Information: Name, email address, phone number, billing address, and payment information.
- Pet Information: Details about your pet including breed, age, health conditions, vaccination records, and special requirements.
- Transportation Details: Pickup and delivery addresses, preferred dates and times, and service preferences.
- Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and actions taken on our website.
- Communications: Records of your correspondence with us, including customer support inquiries and feedback.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide pet transportation services and fulfill your service requests
- To process payments and maintain billing records
- To communicate with you about your service bookings, updates, and changes
- To ensure the safety and well-being of the pets in our care
- To improve our services and develop new features
- To detect, investigate, and prevent fraudulent transactions and other illegal activities
- To comply with legal obligations and resolve disputes
- To send you marketing communications about our services (subject to your consent where required by law)
3. Legal Basis for Processing (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you when providing our pet transportation services.
- Legitimate Interests: We process data to pursue our legitimate business interests, such as improving our services and ensuring safe pet transportation.
- Legal Compliance: We process data to comply with legal obligations, such as tax and business regulations.
- Consent: We process certain data based on your explicit consent, which you can withdraw at any time.
4. Data Sharing and Disclosure
We may share your information with the following categories of recipients:
- Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, transportation partners, and cloud storage providers.
- Legal Authorities: We may disclose information if required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission
- Regular security assessments and vulnerability testing
- Access controls and authentication procedures
- Employee training on data protection and privacy practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request copies of your personal information
- Rectification: The right to request correction of inaccurate information
- Erasure: The right to request deletion of your information in certain circumstances
- Restriction: The right to request limitation of processing of your information
- Data Portability: The right to receive your information in a structured, commonly used format
- Objection: The right to object to processing based on legitimate interests
- Withdraw Consent: The right to withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of our relationship with you
- Legal obligations to retain data for certain periods
- Statute of limitations under applicable law
- Our legitimate business needs
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We implement appropriate safeguards, such as standard contractual clauses, to ensure that your information receives an adequate level of protection.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our website contact form.